Case Studies
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Issue: Too much time spent on payroll
“We only have 70 employees and use a bureau to process the payroll, but my Admin Manager seems to spend at least one week a month solely on payroll issues. This is a real concern generally but I also worry about how I can organise cover.”
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Issue: Selection of New Payroll System
“...and our payroll system cannot handle some of the requirements of our style of operation. Can you recommend a payroll system suitable for a small group of nursing homes? We have 20 weekly paid and 68 monthly paid staff.”
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Issue: Departmental Organisation
“…we think we process about 150 payrolls and the person who had been running these for many years has just left. She knew everything about all the payrolls, and we know there must be an easier (and quicker) way of doing things...
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Issue: Too much time spent on SMP
“…and we always have a large number of SMP cases on the go. They generate a lot of queries and problems almost as soon as the employee knows they’re pregnant and these go on – we have to keep revisiting their case or ...
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Issue: Inability to recruit experienced payroll staff
“Firstly, we find it difficult to obtain experienced staff in this area. Then, when we do have candidates, we cannot always judge whether they are capable of dealing with our complex payroll. In the past we have even resorted to trying...
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Issue: PAYE Tax Queries
“Would you be able to tell us the best way of explaining PAYE rules to our employees? We have a high turnover of staff and they come to us without P45s, and seem to question the amount of tax deduction every time they are paid.
